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Response to 'Why Social Media Isn't Living Up To...'

It seems that the businesses best suited to the social media environment would be those without the pointless overhead (literally) of an Industrial Age organizational structure, e.g. a “marketing department.”

Most people, when ordered to work towards making their position (and career) redundant, will do a remarkably poor job of it. Perhaps that is why the “re-engineering” is going so slowly?